tag:status.staxbill.com,2005:/historyStax Bill Status - Incident History2024-03-28T08:51:08-04:00Stax Billtag:status.staxbill.com,2005:Incident/203289472024-03-22T11:17:14-04:002024-03-22T11:17:14-04:00Billing and Invoice Post not completing<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:17</var> EDT</small><br><strong>Resolved</strong> - The backlog of Billing operations has now completed for all production accounts.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:47</var> EDT</small><br><strong>Monitoring</strong> - The problem with the billing run has been addressed and the backlog is catching up now. We expect that it will catch up and finish all outstanding billing operations in 1 to 2 hours. <br />We will post again once the process is finished.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Investigating</strong> - At this time Stax Bill is working on an issue with our automated Billing service. Actions related to subscription renewal, including Invoice Creation and Payments are failing to complete for some accounts. We are actively working on this issue and will update here as</p>tag:status.staxbill.com,2005:Incident/201572042024-03-12T07:00:56-04:002024-03-12T07:00:56-04:00[PRODUCTION] Fusebill Application Updates<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:42</var> EST</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/199925362024-02-20T07:00:56-05:002024-02-20T07:00:56-05:00[PRODUCTION] Fusebill Application Updates<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:12</var> EST</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/199224072024-02-06T10:11:57-05:002024-02-06T10:11:57-05:00Login Issue - No action after credentials are entered<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:11</var> EST</small><br><strong>Resolved</strong> - We have found that login attempts to Stax Bill using various browsers can fail. Nothing seems to happen when the login is attempted and there is no error message presented. This can happen in multiple browsers. <br />The problem is related to a stored Stax Bill cookie in the browser's cache. If this cookie is removed, then login can proceed. <br />There are instructions for how to do this in Chrome, Edge, Firefox, and Safari here: https://docs.google.com/document/d/12UCdivRF9k1q1dCjLuz07gY68Llf-Xs0lj9FayHPpr4/</p>tag:status.staxbill.com,2005:Incident/198766902024-02-06T07:01:13-05:002024-02-06T07:01:13-05:00[PRODUCTION] Fusebill Application Updates<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>07:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:33</var> EST</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/197777662024-01-22T13:05:36-05:002024-01-22T13:05:36-05:00Reporting Data Latency<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>13:49</var> EST</small><br><strong>Identified</strong> - At this time, some report data may not be completely up to date. Data from Saturday could be incomplete. The cause of this issue is known and solutions are being worked on.</p>tag:status.staxbill.com,2005:Incident/197766992024-01-20T20:33:21-05:002024-01-20T20:34:28-05:00Billing Run for Jun 20 running more slowly than normal<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>20:33</var> EST</small><br><strong>Resolved</strong> - The billing run for Jan 20 has completed. There are no known problems associated.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>13:44</var> EST</small><br><strong>Monitoring</strong> - Billing run is running still and expected to complete today.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>11:06</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:45</var> EST</small><br><strong>Investigating</strong> - Processing of the Billing Run for Jan 20 is running more slowly than normal. The engineering team is working on solutions to processing delays. Some of the billing for Jan 20 had already finished.</p>tag:status.staxbill.com,2005:Incident/197766572024-01-20T20:32:11-05:002024-01-20T20:32:11-05:00API Response Time reduced<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>20:32</var> EST</small><br><strong>Resolved</strong> - At this time the API channel has been up, stable, and working with comparable results to our normal, since approximately 7:30 PM EST.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:42</var> EST</small><br><strong>Update</strong> - UPDATE: API operations have just been paused, while the team looks for solutions to the processing slowdown.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Investigating</strong> - At this time, Stax Bill API processing times are lower than average. Processing stopped altogether for about 13 minutes, around 10:00 AM Eastern time. At this time, API requests are processing and the Stax Bill team is working towards a solution.</p>tag:status.staxbill.com,2005:Incident/197299802024-01-20T06:00:30-05:002024-01-20T06:00:31-05:00[PRODUCTION] Stax Bill Application Updates<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:05</var> EST</small><br><strong>Scheduled</strong> - Stax Bill will be performing application updates. Access to Stax Bill services may be impacted during this timeframe. Ingress and Egress IP address will change with this maintenance. If you have whitelisted any Stax Bill's IP addresses, please reach out to support for the new IP ranges.</p>tag:status.staxbill.com,2005:Incident/196051822024-01-08T12:28:45-05:002024-01-08T12:28:45-05:00[PRODUCTION] Fusebill Application Updates<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:28</var> EST</small><br><strong>Completed</strong> - Outage Windows has been cancelled. Rescheduling window shortly</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:01</var> EST</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/191183582023-11-21T07:00:11-05:002023-11-21T07:00:11-05:00[PRODUCTION] Fusebill Application Updates<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>06:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:44</var> EST</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/188430972023-10-24T07:00:11-04:002023-10-24T07:00:11-04:00[PRODUCTION] Fusebill Application Updates<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:40</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/185012272023-09-26T07:00:07-04:002023-09-26T07:00:08-04:00[PRODUCTION] Fusebill Application Updates<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>10:04</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/182923752023-09-12T07:00:20-04:002023-09-12T07:00:20-04:00[PRODUCTION] Stax Bill Application Updates<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>06:32</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>07:35</var> EDT</small><br><strong>Scheduled</strong> - Stax Bill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.<br /><br />Additional Notes: <br /><br />Stax Bill will be moving https://secure.fusebill.com behind Cloudflare's protection. This will cause DNS for Stax Bill's API to change.</p>tag:status.staxbill.com,2005:Incident/181732662023-08-22T07:00:21-04:002023-08-22T07:00:21-04:00[PRODUCTION] Fusebill Application Updates<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>09:03</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/178818642023-08-08T03:00:10-04:002023-08-08T03:00:10-04:00[PRODUCTION] Fusebill Application Updates<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>01:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:20</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/178474162023-07-18T07:01:02-04:002023-07-18T07:01:02-04:00[PRODUCTION] Fusebill Application Updates<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>06:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:47</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/176911202023-07-04T07:00:10-04:002023-07-04T07:00:10-04:00[PRODUCTION] Fusebill Application Updates<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>14:49</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/175617422023-06-20T07:00:13-04:002023-06-20T07:00:13-04:00[PRODUCTION] Fusebill Application Updates<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:17</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/174434432023-06-01T13:29:50-04:002023-06-01T13:29:50-04:00Billing Process Slowdown<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>13:29</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:43</var> EDT</small><br><strong>Monitoring</strong> - Stax Bill has become aware the the average processing time for individual Billing processes was impacted for today's run. Due to the increase in average processing time, the queue of invoices to process built up and some accounts didn't see any processing, as of 8:00 AM. Stax Bill engineers have found and fixed the underlying cause and the average processing time has been restored to optimal. The queue is clearing now and will complete no later than end of business today.</p>tag:status.staxbill.com,2005:Incident/172788662023-05-23T07:00:19-04:002023-05-23T07:00:19-04:00[PRODUCTION] Fusebill Application Updates<p><small>May <var data-var='date'>23</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/171452052023-05-09T07:00:24-04:002023-05-09T07:00:24-04:00[PRODUCTION] Fusebill Application Updates<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>06:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/168685172023-04-25T07:00:07-04:002023-04-25T07:00:07-04:00[PRODUCTION] Fusebill Application Updates<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/165785902023-03-28T07:00:14-04:002023-03-28T07:00:14-04:00[PRODUCTION] Fusebill Application Updates<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>tag:status.staxbill.com,2005:Incident/163805252023-03-14T07:01:13-04:002023-03-14T07:01:13-04:00[PRODUCTION] Fusebill Application Updates<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:55</var> EST</small><br><strong>Scheduled</strong> - Fusebill will be performing application updates. Access to Fusebill services may be impacted during this timeframe.</p>